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Make A Complaint

The College Complaints management process is based on the importance of
relating to others with love and respect.

It’s key elements are:

  • The Process is Clear, Open, and Accessible.
  • Complaints are received positively and taken seriously.
  • Complaints are processed fairly, objectively, and in a timely manner for efficient resolution.
  • Complaints are handled with appropriate sensitivity and confidentiality and with the assurance of no victimisation and/or adverse rebound effect.
  • The complainant may communicate their concern through various modes, although in writing is preferred.
  • The complainant is encouraged to direct their communication to the staff member concerned in the first instance if possible.
  • A complaint is directed up the line of management if satisfactory resolution is not reached.
  • The person a complaint is made against is given the opportunity to respond.
  • Both parties can choose to involve a third party for support.
  • To ensure clarity, the outcome of any complaint process is communicated in writing.
  • Written and digital records of the process are kept.
  • The best interests of the children and young people are always paramount.

Complaints and Feedback

  • Tell us about your complaint.




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To download the Complaint Form, Click Here